Terms of service.

Vision Link Ltd – Website & Service Terms and Conditions

Last updated: 8 July 2025

1. About Us

Vision Link Ltd (“Vision Link”, “we”, “our”, “us”) is a company registered in England & Wales, Company No. [08471311], with registered office at [Woodlawn Accounting, Woodlawn, Vaggs Lane, Lymington, Hampshire, SO41 0FP].

2. Acceptance of Terms

By accessing our website, smartphone apps (“System Viewer”, “Community Viewer”) or cloud portal (collectively, “Services”), you agree to be bound by these Terms & Conditions and any documents expressly referred to in them. If you do not accept these terms, you must not use our Services.

3. Use of Services

  • You must be at least 18 years old (or have parental consent) to create an account.

  • You agree to use the Services only for lawful purposes and in accordance with all applicable laws, regulations and codes of practice.

  • We grant you a non-exclusive, non-transferable licence to access and use the Services for internal business or community-based purposes.

4. Account Security

You are responsible for safeguarding login credentials. Notify us immediately of any unauthorised use. We are not liable for losses arising from your failure to protect your credentials.

5. Intellectual Property

All content, software, graphics and trademarks on the Services are owned by Vision Link or its licensors. Except as expressly permitted, you may not copy, reproduce, or redistribute any content without our prior written consent.

6. Products, Pricing & Payment

Where hardware, installation or subscription services are purchased:

  • Prices exclude VAT unless stated.

  • Payment terms are 30 days net unless otherwise agreed in writing.

  • Title to goods passes only when payment is received in full.

7. Service Availability & Updates

We aim for 99.5 % uptime but do not guarantee uninterrupted access. We may suspend or modify the Services for maintenance or to address security issues.

8. Warranties & Disclaimers

The Services are provided “as is” and “as available”. Except as required by law, we exclude all implied warranties, including fitness for a particular purpose and non-infringement.

9. Limitation of Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
Subject to that, Vision Link shall not be liable for:

  • Any indirect, consequential or special loss;

  • Loss of profit, revenue, business or data;

  • Any amount exceeding the total fees paid by you to Vision Link in the 12 months preceding the claim.

10. Indemnity

You agree to indemnify Vision Link against all claims, liabilities, damages and expenses arising out of your breach of these terms or misuse of the Services.

11. Termination

We may suspend or terminate your access if you materially breach these terms. Upon termination your right to use the Services ceases and you must delete any downloaded data beyond that which you are legally obliged to retain.

12. Force Majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control (e.g., extreme weather, telecom failures, acts of government).

13. Third-Party Links

The Services may contain links to third-party sites. We have no control over and accept no responsibility for their content or practices.

14. Amendments

We may revise these Terms & Conditions at any time by updating this page. Continued use after changes constitutes acceptance.

15. Governing Law & Jurisdiction

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

16. Contact

For questions, email support@visionlink.co.uk.