Privacy policy.

Vision Link Ltd – Privacy Policy

Last updated: 8 July 2025

1. Purpose

This policy explains how Vision Link collects, uses and safeguards personal data in line with the UK GDPR and Data Protection Act 2018.

2. Data Controller

Vision Link Ltd, Company No. [08471311], is the data controller for information collected via our website, apps and hardware devices.

3. What Data We Collect

Account data: name, email, organisation, contact details.
Device data: IP addresses, log files, app usage analytics.
Telemetry data: water levels, environmental sensor readings, images/video from customer-owned cameras (may occasionally capture individuals).
Cookies: functional and analytics cookies (see Cookie Notice).

4. Why We Process Data

Legal BasisPurposeContract (Art 6(1)(b))To provide the Services, create user accounts, process orders.Legitimate Interest (Art 6(1)(f))To monitor system performance, prevent fraud, improve Services.Consent (Art 6(1)(a))Marketing emails (opt-in only), optional analytics cookies.Legal Obligation (Art 6(1)(c))To comply with HMRC, safety or regulatory requirements.

5. Data Retention

We keep personal data only as long as necessary for the purposes stated or to satisfy legal requirements (typically 7 years for financial records).

6. Data Sharing

We do not sell personal data. We share it only with:

UK-based hosting providers for secure data storage;
Payment processors (PCI-DSS compliant);
Law-enforcement or regulators when required by law.

7. International Transfers

All cloud servers are located within the UK. We do not routinely transfer personal data outside the UK.

8. Security Measures

ISO 9001 quality-controlled processes
Encrypted data in transit (TLS 1.2+) and at rest
Multi-factor authentication for admin accounts
Regular penetration testing and backups

9. Your Rights

You have the right to:

Access your data (Subject Access Request)
Rectify inaccuracies
Erase data (“right to be forgotten”)
Restrict or object to processing
Data portability
Lodge a complaint with the ICO (ico.org.uk)

To exercise rights, email support@visionlink.co.uk.

10. Automated Decision-Making

We do not use personal data for automated decision-making that produces legal or significant effects.

11. Cookies

We use essential cookies for site functionality and optional analytics cookies (opt-in). Details are in our [Cookie Notice].

12. Updates

We may modify this policy and will post any changes on this page. Continued use of the Services after changes indicates acceptance.

13. Contact

For privacy queries, email support@visionlink.co.uk or write to our Data Protection Officer at the registered office above.